Sympathetic Virtual Friends
In a recent research, French scientists are developing virtual agent that could empathize with real humans. The agent could be taught, to identify via webcam the possible emotions of an individual looking at monitor. They will react according to the person's emotions. It could be used according to the person seeking info from the agent, if a person is getting frustrated by the wrong info he has been getting then agent would react accordingly and might calm him
"Having an agent that shows empathy can enhance the relationship between a user and an agent. The user may still not get the information, but at least they won't feel so negative from the interaction," says Pelachaud.
In addition, as part of another project, entitled CALLAS, the French scientists are looking forward to create virtual humans that could be used in interactive televisions and storytelling. One of their latest inventions is a prototype that shows the emotional interaction between the real audience and the virtual agent. The latter acts like a virtual member of the audience, being able to relate to the human audience through webcam and mic.
"The agent, through its participation of watching the movie and its display of emotion could enhance the emotional experience of the audience," says Pelachaud. She added that the human and the virtual audience respond to a virtual scenario, which involves a second virtual agent. The second virtual human walks around a kitchen where different objects randomly do fear-provoking things. As these things (such as a knife that all of a sudden stars flying towards them) take place, both real and virtual members of the audience respond with fear, and the virtual agent in the scene shows the same reaction.
The study of the French scientists is funded by the French government and European Union.